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wsdixon · il y a 4 ans

@wsdixon

BUYERS BEWARE DO NOT PURCHASE FROM THIS GROUP : Please beware any potential customers of Nexalia they take your money but do not deliver.

I purchased an apartment from them in January 2018 off plan in Montriond/Morzine I was told handover September 2019.

This date came and went I was then told December 2019 for handover - this date came and went

Covid19 came and understandably things were delayed however the dates for handover changed as follows.

Promised handover December 2020 - came and went more excuses, main contractor has gone bankrupt, too cold to lay concrete etc etc
Promised handover March 2021 - came and went more excuses
Promised handover June 2021 and to book my family holidays for July as we had guaranteed completion after snagging - date came and went, we had now bought all our furniture for the apartement which I have had to place into storage at the cost of €250 per month, Nexalia agreed to pay this and now they are ignoring me
Promised September told in June that this was guaranteed and waiting for electric to be connected- date came and went with more frustration
Promised November 15th 2021 - this date is less than two weeks away the date today is 2nd November and I cannot get any response from Nexalia AT ALL.

I have been ignored since the 4th June by Delphine Smitt who is a Director, Nexalia have had 90% of my money as I was buying with cash and no loan.

Please do not consider buying from this group they do not communicate with their customers, I own my own business and have a lot of property in the UK, I own multiple licenced properties and deal with builders, architects, agents tenants on a daily basis and I have never ever ever known a company that is so unproffessional at this.

If you have worked hard all your life and have a dream to purchase in France then please look for an alternative developer.

Wayne Dixon
Les Chalets de Montrionds

1/5

Nexalia Propriétaire · 4 ans

Monsieur, Nous sommes surpris par votre commentaire. Nous avons subi de nombreux aléas sur le chantier dont vous parlez, liés notamment à l'arrivée du Covid, qui nous a en effet fortement impactés. Vous citez Mme Schmitt qui est Directrice Générale de la société, et qui par conséquent ne gère pas la relation clientèle. Le relai a naturellement été pris par Mme Elisa Batista, chargée de relations clientèle, qui s'est déplacée pour vous faire visiter votre appartement -quasiment terminé- le mois dernier. Nous entendons donc votre mécontentement sur des délais de livraison plus longs que prévus, dont Nexalia est également tributaire et qui entrainent des coûts supplémentaires pour la société. Aujourd'hui, malgré tous nos efforts, la pénurie de bois qui touche toute l'Europe retarde notre approvisionnement pour le chantier, bois nécessaire pour l'installation des garde corps de chaque appartement. Cela rend malheureusement impossible en l'état la livraison des appartements, pour des raisons de sécurité. Nous attendons donc la livraison de ces garde corps en bois pour pouvoir garantir votre livraison. Sachez que nous mettons tout en oeuvre pour que cela intervienne dans les plus brefs délais. Vous remerciant pour votre compréhension nous restons à votre écoute dans l attente de vous revoir très prochainement.